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Festive Season Shipping and Closing Dates

The festive season and holidays are almost upon us again. It’s a busy time for all and we know many of you are making plans for your December purchasing. In order to try and ensure that we get all your orders safely and timeously delivered, please note the following closure and cut-off dates.

Delivery Dates

Delivery dates provided on checkout are guidelines. They do factor in times when we're experiencing very high order volumes. However, please be aware that external factors beyond our control (such as over-extended courier capacity, strikes or adverse weather conditions) may delay your order deliveries. Please note that our estimated delivery dates are estimations based on 'all being well' conditions so it might happen that your order arrives later than the EADs provided.

Availability

Please take into account the availability of your items when you place your order. If you're ordering multiple items to be dispatched together, the availability of each item will influence the delivery date of the other items in your order, as we'll wait for all items to be available before we dispatch it. This relates to items which are listed as ‘Ships in 2-3 days’ or ‘Next shipping January 2020’.

Address Book

Please check your address book to make sure that all your addresses and contact numbers are up to date, to ensure no delays. To do this, click on Your Account and go to your Address Book. The most frequent problems with delivery addresses are missing street names, street codes entered incorrectly (incorrect digits) or missing house, apartment or complex numbers.

We Are Closed On These Days

16th, 24th, 25th, 26th, 27th and 31st December 2019 and 1st and 2nd January 2020.

Christmas Shipping Cut-Offs*

Christmas delivery: local (Cape Town) 19 December 2019
Christmas delivery: main centres 17 December 2019
Christmas delivery: regional areas 13 December 2019
Christmas delivery: post office & outlying areas 6 December 2019
Bulk botanicals: all bulk dried botanical orders 4 December 2019


*Please remember to place your orders early so that parcels can be shipped in time to meet these deadlines.

 

On behalf of everyone at Essentially Natural, thank you! Thank you for your support and thank you for your loyalty. We wish you a very merry festive season.