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Returns, Order Cancellation and Refunds Policy

RETURNS, ORDER CANCELLATION AND REFUNDS

Faults and damages are very rare, but an issue may crop up. Please contact us within 7 days (one week) of your delivery if you have any concerns. We're here to assist.

Returns

You can return any goods purchased from Essentially Natural within 30 days (one month) of original order date. 

Please note that unless the reason for return relates to a product fault or damage, we can only accept returned items that are still in their original, unopened, unused packaging.

Once the item has been returned to our offices by you, we will issue you a credit note. 

Damages or Supply Errors

If a product is not what you ordered or if it has been damaged or broken while in transit please let us know straight away so that we can provide immediate support in resolving the issue.

We will make arrangements for a replacement product to be sent to you on our account or to credit you in full for the damaged or broken product, whichever you prefer.

Please simply contact us with a photograph of the damaged item so that we can assist. 

Delays

Unforeseen circumstances like adverse weather, load shedding, hijacking, strikes or supplier issues could prolong the delivery time. It's rare, but it can happen. Late delivery is not grounds for cancellation or refund. 

The provision of goods and services on our site is subject to availability. In cases of unavailability, we will contact you with options.

Non-collection

The value of items which are returned from a PostNet branch or the post office due to non-collection will be credited. Unfortunately, any applied shipping charges are not credited.

Cancellation

An order can be cancelled if payment has not been made yet.

Once payment has been made an order can only be cancelled before the order has been dispatched. We reserve the right to deduct 10% of the total order value as handling fee per our terms and conditions

Refunds

Refunds are processed on request and by the original method of payment. Please note that refunds to credit, debit or cheque cards can take up to 10 days to be cleared by the issuing bank. 

For further information and to submit a return, please visit our RMA page.

If you have any questions or concerns about our Returns, Order Cancellation and Refunds Policy, please don't hesitate to contact us