Depending on the delivery address, delivery options will include:
> door-to-door courier
> delivery to the nearest PostNet branch
> SA post
> collection from our premises (by arrangement)
Shipping takes 1 to 7 working days depending on the delivery address, and the method of delivery you select / which is available to the delivery address. You can track your parcel online by logging into your My Account.
Please remember: our couriers can only deliver to street addresses and they do not deliver to embassies, chain stores, plots, farms, mines and to some outlying towns and townships. If our couriers can't deliver to your address we'll contact you to make alternative arrangements.
One of our courier partners – The Courier Guy, CourierIt, Dawn Wing Express or FastWay - will deliver to your physical address, Monday to Friday, 8am to 5pm. If you are at a business address during working hours then please register these details for your courier delivery unless someone is at home to sign for your parcel.
If you live in a main city centre then the shipping time will take 1-3 working days. If you live in an outlying area it could take up to 7 working days. The shipping time of heavy goods, bulk purchases and to outlying areas is generally 3-5 working days.
There are no deliveries on weekends or public holidays.
Please do not hesitate to contact us or our courier partners directly if you would like to try and get a more precise estimate of delivery date.
Delivery to a PostNet branch takes approximately 1 to 4 working days. We ship to the nearest - or your chosen - branch with CourierIt, one of PostNet's preferred carriers.
Post office takes approximately 4 to 7 working days. Please remember to take your tracking reference and your ID with you when you go to collect your parcel.
Unforeseen circumstances like adverse weather, load shedding, hijacking, strikes or supplier issues could prolong the delivery time. It's rare, but it can happen. Late delivery is not grounds for refund or cancellation of already shipped orders but if you are in any way concerned about the current location of your parcel and ETA of delivery, please contact us with your order number so that we can follow up for you.