Delivery & Pick-Up Options

Yes, we do! We provide door-to-door courier delivery across South Africa to geolocatable street addresses. Our trusted courier partners include DPD Laser, The Courier Guy, Internet Express, and SkyNet.

Please note: Courier delivery is not available to certain locations, including:

• Plots and farms
• Mines
• Military bases
• Major chain stores
• Power stations
• Game reserves and lodges
• Airports
• Harbours

Delivery Note for Certain Areas 🚚

Some delivery addresses fall within extended or outlying courier zones. In these areas, door-to-door delivery may be limited or subject to additional courier surcharges.

Where this applies, the door-to-door delivery option will not be available at checkout, and your order will default to the closest available collection point.

This helps ensure your parcel reaches you as quickly and smoothly as possible.

If you’re unsure whether your address qualifies for courier delivery, please feel free to contact us — we’re happy to help!

Enjoy free delivery on all orders over R600.00 anywhere in South Africa!

Courier delivery costs: 

• Cape Town main areas: Free for orders over R600, otherwise from R75
• Main centres: Free for orders over R600, otherwise R95
• Regional & outlying areas: Free for orders over R600, otherwise R135.00

Estimated shipping times (not including day of dispatch):

• Cape Town (local main areas): next business day
• Main centres: 3-4 business days 
• Regional & outlying areas: 4-6 business days 

Delivery Note for Certain Areas 🚚

Some delivery addresses fall within extended or outlying courier zones. In these areas, door-to-door delivery may be limited or subject to additional courier surcharges.

Where this applies, the door-to-door delivery option will not be available at checkout, and your order will default to the closest available collection point.

This helps ensure your parcel reaches you as quickly and smoothly as possible.

If you need any assistance, our support team is always happy to help.

Our courier partners deliver to physical addresses Monday to Friday, between 8am and 6pm, excluding public holidays.

We offer several convenient pick-up options across South Africa:

1. Pargo Pickup Points – Collect your parcel from over 4,000 locations nationwide, including popular retail stores like Clicks, Legit, and select Engen Garages.

2. Bob Box Counters – Have your parcel delivered to a secure Bob Box and collect it at your convenience.

3.Warehouse Pick-Up – Prefer to collect directly from us? You're welcome to pick up your order from our warehouse. Simply select ‘Warehouse Pick-Up’ at checkout.

Collect your order from:
Unit 14, DuVille Industrial Park
8 Arum Lily Street
Fisantekraal Industrial
Durbanville, Cape Town, 7550

Collection hours:
Monday-Friday: 09:00-16:00
Closed weekends and public holidays.

Our warehouse operates from 08:00-17:00 on weekdays, with customer collections available from 09:00-16:00. This gives our warehouse team enough time to prepare the warehouse for the day before collections begin and to complete end-of-day operations after collections close.

In-stock orders are usually ready for collection within 1 working hour. Products with a stated stock delay are subject to the advertised lead time.

Please wait for the ready-for-collection email sent to the email address linked to your order before visiting the warehouse.

Pargo lets you collect your parcel from convenient retail stores across South Africa, like Clicks, Legit, and Engen Garages.

At checkout, choose your preferred pick-up point from the available locations. You’ll get tracking info and a notification when your parcel arrives, along with a secure collection PIN (OTP).

Shipping is free for orders over R600, otherwise R95

Transit time to Pargo Pickup Points is 4-5 business days (nationwide).

Read more about Pargo Click & Collect

Bob Box is a smart locker and counter service across South Africa. If there’s one near you, you can choose it at checkout. When your parcel arrives, you’ll get a notification and a unique code to pick it up.

Shipping is free for orders over R600, otherwise R95

Transit time to Bob Box Counters is approximately 3-4 business days (nationwide).

See here for the growing list of Bob Box Collection Points.

Yes, you’re more than welcome to! Just select the “Pick-up” option at checkout, and we’ll notify you as soon as your order is ready to collect.

You can find us at:

Unit 14 DuVille Industrial Park, 8 Arum Lily Street, Fisantekraal Industrial, Cape Town 7550

You’re welcome to collect during the following hours:

• Mondays to Fridays: 09:00–16:00
• Closed: weekends and public holidays

Once you receive confirmation from us, feel free to pop by—we’ll have your parcel ready and waiting.

Please note:
Orders for warehouse collection must be placed and paid for through our online store via secure checkout. We will begin packing your order once payment is confirmed. You’ll receive an automated email or SMS the moment your order is ready for pick-up. 

Yes, you can! Once you’ve placed your order, just send us an email at support@essentiallynatural.co.za to let us know you’re arranging your own courier collection. Please include your order number, the courier’s name, and a copy of the waybill in your message.

Please note: For security and logistical reasons, we cannot release parcels to independent couriers without first receiving a copy of the waybill.

Address:

Unit 14 DuVille Industrial Park, 8 Arum Lily Street, Fisantekraal Industrial, Cape Town 7550

Typically, all in-stock orders are processed within 1 business day. If your order includes any products marked with a “Stock Delay” (which will be clearly noted on the product page), please allow for the additional time indicated.

We offer a wide variety of specialised ingredients in different pack sizes, some of which may require special orders or pre-orders if they’re being produced or shipped to our warehouse.

You’ll receive an automatic email as soon as your order has been processed and is on its way.

You’ll get helpful shipping updates straight to your email—and by SMS if you’ve opted in. Plus, tracking your order is easy anytime using your unique order number.

Want to see where your parcel is? Click here anytime!

Questions or problems tracking your order? Reach out anytime—we’re happy to assist!

Due to customs and airline restrictions, many of the natural products we stock—such as seeds, botanicals, essential oils, and some cosmetic ingredients—are limited or restricted for export.

You’re welcome to arrange your own international courier (UPS, FedEx, Aramex, or others) to collect your order. Our dispatch team can provide parcel weights and dimensions to help with your freight booking.

We deliver to all freight forwarding agents within South Africa, and delivery is free on orders over R600. Please note that you may be responsible for any duties or taxes once your order arrives in your country—your freight forwarder or courier can provide more details.

If needed, feel free to ask us for our SARS export license number.

We ship thousands of parcels every month and we are very aware that this comes at a cost to the environment. Therefore we have decided to invest in carbon credits from reputable projects in order to offset the carbon emissions produced from parcel deliveries.

We decided to not only go carbon neutral, but to go carbon negative. We don't want to just neutralise our delivery emissions but actually put back into the environment: be pro planet. Interested in how we achieve this? See more here.

Some products in our range are marked with a “Stock Delay” on their product pages. This means they may take a bit longer to ship than usual. Please take any stock delays into account when placing your order to help manage expectations.

In addition to stock delays, sometimes unexpected factors like adverse weather, load shedding, strikes, or other unforeseen events can impact delivery times. While these situations are rare, they can occasionally cause delays beyond our control.

If you ever feel unsure about where your parcel is or when it might arrive, please don’t hesitate to contact us with your order details. Our team is here to assist and will gladly check the status for you.