Parcel Deliveries & Collection

Enjoy free, carbon-negative, door-to-door, or door-to-store, delivery nationwide when you spend R450 or more on our store. If your order is less than R450 then an order shipping fee is applied. Alternatively, you can select the "Pick-up" option to collect from our Cape Town warehouse.

Our delivery options:

  • Door-to-door courier delivery with our national partners: The Courier Guy, Fastway, DPS Laser, CourierIt or MDS Collivery
  • Delivery to your nearest Pargo Point
COURIER DELIVERY RATES*
Local (Cape Town Main Areas)
R450.00 or more Courier Delivery FREE
R449.99 or less Courier Delivery R55.00
National Main Centres
R450.00 or more Courier Delivery  FREE
R449.99 or less Courier Delivery R85.00
Regional & Outlying
R450.00 or more Courier Delivery  FREE
R449.99 or less Courier Delivery R110.00

*Please remember: our couriers can only deliver to street addresses and they do not deliver to embassies, malls and chain stores, plots, farms, mines and to some outlying towns and townships. If our couriers can't deliver to your address we'll contact you to make alternative arrangements. There are no deliveries on weekends or public holidays. 

One of our courier partners will deliver to your physical address, Monday to Friday, 8am to 5pm. If you are at a business address during working hours then please register these details for your courier delivery unless someone is at home to sign for your parcel.

If you live in a main city centre then approximate courier shipping time is 2-4 working days, nationwide. If you live in an outlying area delivery may take up to 7 working days. The shipping time of heavy goods, bulk purchases and to regional areas is generally 3-5 working days.

Please do not hesitate to contact us if you would like to try and get a more precise estimate of delivery date.

PARGO POINT DELIVERY

Nationwide
R450.00 or more Delivery to a Pargo Point FREE
R449.99 or less Delivery to a Pargo Point R90.00

Shipping time to a Pargo point is approximately 3-5 working days nationwide.

SELF-COLLECTION

You're also welcome to collect orders directly from our warehouse at: Units 12 & 14 DuVille Industrial Park, 8 Arum Lily Street, Fisantekraal Industrial, Cape Town 7550. Simply select the "Pick-up" option presented during online checkout. Self-collections are naturally free of charge.

Please note: Orders for collection still need to be placed and paid for using our online storefront (secure checkout). Once your order payment is received we will begin packing your order for collection. You'll receive an automated email/SMS the moment your order is ready for collection.

Our collection hours are: Mondays to Thursdays: 9am-4pm. Fridays: 9am-3:30pm. Our warehouses are closed on weekends and public holidays.

INDEPENDENT COURIER COLLECTION

Should you wish to independently arrange for a courier service to collect your parcel from our warehouses on your behalf, you are more than welcome to do so. Our warehouse is located at: Units 12 & 14 DuVille Industrial Park, 8 Arum Lily Street, Fisantekraal Industrial, Cape Town 7550. Simply select the "Pick-up" option presented during online checkout.

After placing your order please be sure to email us at: support@essentiallynatural.co.za to let us know that you have personally arranged for courier collection of your parcel. In your email please make sure to include your order number, the courier company name and a copy of the waybill provided by your courier.

Please note: for security/logistical reasons we are unable to hand-off your parcel to independent couriers without first having a copy of the waybill.

CARBON NEGATIVE DELIVERY

We ship thousands of parcels every month and we are very aware that this comes at a cost to the environment. Therefore we have decided to invest in carbon credits from reputable projects in order to offset the carbon emissions produced from parcel deliveries.

We decided to not only go carbon neutral, but to go carbon negative. We don't want to just neutralise our delivery emissions but actually put back into the environment: be pro planet.

While our deliveries are now carbon negative, we are working on our business as a whole to be carbon neutral and eventually, carbon negative too.

DELIVERY DELAYS

Unforeseen circumstances like adverse weather, load shedding, hijacking, strikes, pandemics or supplier issues could prolong the delivery time. It's rare, but it can happen. Late delivery is not grounds for refund or cancellation of already shipped orders but if you are in any way concerned about the current location of your parcel and ETA of delivery, please contact us with your order details so that we can follow up for you. We're here to help.