It's only you our customers who can judge the quality of service we deliver. Below are comments from customers who have been kind enough to share their experiences with us.
From those who only ask for information or request help with unique health problems, to those who simply want to buy natural products they can trust from people they can trust, we try to treat each customer with the utmost care, diligence, and respect. We’re committed to delivering nothing less than the absolute best customer service possible.
"I have received excellent service from Essentially Natural. My orders always arrive quickly, with no problems at all."
"I have recently started making my own facial products and simply love these natural products. A very happy customer."
"I Love Essentially Natural!"
"Helpful when there are telephonic queries"
"Impressed with my complete order, and your service is excellent. Thank you"
"Excellent service and products! Would recommend to anyone looking for a great product at an even better price!!!"
Annette van Velzen
"Easy to navigate website, good variety of product and speedy efficient delivery made for a pleasant shopping experience. I will definitely purchase again and recommend to others. Thanks!"
"top notch service !!!"
Veruska Emmeline Govender
"This is my second order and I am just as happy as with the first. Great products, easy to use website and a payment option that suits me. I loved the little hand written card I received with my order. A personal touch always makes a customer feel valued."
"I am very happy with the service I receive from Essentially Natural - being able to buy natural, pure and sustainable products so easily is fantastic - thanks for making the impossible task of going natural not only possible, but easy!"
"Love it. As the terminator said, I'll be back."
"I am amazed at the stellar service I received. Definitely the best online experience I've had from a South African business."
"Wowee, I am beyond impressed! Super fast shipping. I also asked that as little plastic be used in the package - and it was sent in a cardboard box with sawdust for protection!"
"Service is great - thank you"
"Everythiing was in order and the order was delivered even earlier than i had anticipated, big ups . Defeinitely using you again :-)"
"Great products with efficient service"
Kurt du Plessis
"Excellent. Fast delivery too."
"The staff is really friendly, helpful and efficient. It was my first time ordering and I would definitely recommend them, ordering and receiving my products was a breeze. Thank you essentially Natural. AWESOME TEAM :-)"
"I love everything about Essentially Natural - your service, personal advice and products are 'the
"All products are amazing. I will definitely purchase from this site again."
"Great value for money. Love everything.."
"Very easy to understand web payment , very quick delivery."
"Excellent services. My delivery came so quickly, I'm sure it was quicker than the promised times. I am so impressed with your easy-to-use website, super-quick and affordable offerings. Thank you."
"Excellent services. My delivery came so quickly, I'm sure it was quicker than the promised times. I am so impressed with your easy-to-use website, super-quick and affordable offerings. Thank you"
Thank you! J.Wabula
Thank you guys for your best services, am so happy I got my oils on time. Just like Vicki notice in my first email, you are the best. Can't wait to buy more.
Thank you! C.B.Wyatt
Thank you for your prompt delivery.....great service.
Thank you! Wendy Wilson
Thank you for your absolutely wonderful service and truly divine products! Every product I have bought from you has been amazing and I love the little heart soaps included in every box! A very big thank you!
Thank you! Audrey Botha
First time buyer & will definitely be back for more of you amazing products. Thank you for the great service! Keep up the good work!
Thank you! Coleen Berkowitz
I love your website and Essentially Natural.
Thank you! Sandra van niekerk
Thank you so much for all your help and excellent service I will not hesitate to recommend your site to family and friends.
Thank you! Jessica DuToit
Thank you very very much I’m very impressed in the amount of care taken with the packaging of the products I ordered. Will definitely be ordering again soon.
"Service is fantastic"
"Good service and delivered on time as expected."
"Excellent service, speedy delivery"
"Love these products. Beautifully wrapped and presented too! Thank you!"
"Unfortunately I cannot rate your service highly as this order had an error in it. "
"Love the products and the service and attention to detail is unquestionable. Best online business to deal with - great prices, quick turnaround times!"
"Amazing online store that is completely hassle-free. I have received fabulous and consistent service from the team. I am a huge fan!"
"Just amazing! Fast and efficient. Really surprised by the wonderful service received. Made online shopping very pleasant and easy. I look forward to shopping more with you."
"Helpful and prompt"
"Service is the best I have ever had online, Thank you very much !"
"Brilliant service - fantastic products! highly recommended!"
Dr. Willie De Klerk
"Excellent and a Pleasure!!"
"Fast and reliable"
"Fantastic products and fast quick delivery - unbelievable in fact"
"Amazing. Great service! Thanks so much."
"quick efficient delivery! will definitely deal with you again"
Vicky Du Preez
"Love the products."
"A really great site - I'm very impressed with the products available and the excellent service"
"THANK YOU TO VICKI BERRY FOR HER EFFICIENT, PROMPT AND FRIENDY ASSISTANCE!! "
"This was truly value for money... And speedy service."
"I'm always such a happy customer, every single time!!"
"First Class!! Very helpful!"
"the service was very prompt, and the extra samples that came with the products were really appreciated."
"Very good friendly service and lovely range of products. I will be a returning customer for sure."
"Very helpful, thank you!"
"Delivery took a while but because of the long weekend, but otherwise I was happy to eventually receive it and packaging was great. Thanks!"
"Quick, excellent service! And no courier fees....I LOVE you guys!!!!"
"I wish that I could give your entity more than 5 out of 5. I'm so pleased with how quickly I received my order & how queries are so timeously responded to. So thrilled!! Here's to all my Essential needs".
"I have found that both your service and your products are first class. I will and have recommended your products to any and all who are even slightly interested in this type of product, in fact I have even turned a few non-believers into natural product users. thank you for a wonderful service"
"The service was excellent, speedy and very professional!"
"online store very easy to use, product info spot on, and the free delivery on all orders that shows your company is not only worried about money but customer service is a priority for you"
"Fast, efficient, reliable service. I will use this site again in future."
'I am so excited. I have just received my order and wow I can’t wait to get home to climb into a bath and just relax with the bath salts. They smell awesome . Shampoo and conditioner also smells fantastic. Who knew natural products could smell so good. You have a customer for life. THANK YOU SO VERY MUCH’
5 stars: ‘great’
‘Prompt service, products well packaged, gift of lavender oil and small soaps included. Thank you!’
‘Excellent service. Prompt delivery. Nice personaltouches.’
‘Janet is very helpful!’
“Wow! What incredible service - it is so rare these days to have a service provider go the extra mile for a client! Very refreshing and I will most certainly recommend Essentially Natural and be buying more stock soon!”
“You Rock:) :) shipping is so quick and the samples are lovely”
“Wonderful service .. thank you so much!”
“Thanks so much for all your trouble”
“Excellent communication and customer service skills”
“Extremely impressed as my order has arrived and I”m very happy with the goods. Thank you for the quick response times and speedy delivery. Will definitely use your services in the near future. Have already passed on your details to my team mates at work.”
“Thank you for your awesome service and i really liked getting the little heart shaped soaps with it. Made it extra special!”
“thanks so much for the wonderful service - I will definitely recommend you”
“I am really impressed by the quick response. Thanks for the excellent service. :)”
“Thanks a lot for the awesome service so far!”
“I just feel that I should let you know. I used your product for the first time last night, and WOW!!! It is AMAZING.”
“My order was delivered to my door this morning. Thank u very much! You guys are the best. Thanks 4 de "something extra" :-) :-). I”ll b placing more orders soon”
“Thank you so much for you excellent service.”
“I received the order this morning at 9.00 am, perfect timing, and am delighted with it! :-)... The two little heart soaps were a lovely touch as well, thank you. :-) The price was excellent, and I have some in my aromatherapy set now. It is exactly as I like it, so I am very happy both with the product and service. I will definitely order through you again, and recommend you to others.”
“I just wanted to thank you for the outstanding service received regarding the oil order. Your feedback and assistance was prompt in all instances and I was quite impressed with the willingness to assist.”
“You are so the best”
“How am I supposed to choose only a few products from your awesome range .every time I look I add more items to my wishlist”
“Thanks a million! I am sure I will love it!!!!”
“Thanks Vicki, I can see that you are a lovely person too.”
“Thank you for all the help And understanding And being nice And for everything you have done for me And for all quick responds (((I am very happy)))”
“:)Thank you, and I will be ordering again in future :)”
“Thanks a million!!”
“I received my parcel. Thank you for the extra soap! That”s very kind of you!”
“...will be missing you as I could be moving to Maun, Botswana in a few months’ time :(“
“Thank you for the delivery plus surprise. “
“thank you so much for your excellent service and fantastic products - I really enjoy shopping with you!”
“Thank you I got my parcel in excellent condition extremely happy :)”
“I would just like to thank you guys for the gift I greatly appreciate it and thank you guys for the great service.”