ESSENTIALLY NATURAL TERMS AND CONDITIONS

About Us

We are Essentially Natural – an online store that offers natural products for the home, family, health, body care, pets and garden.

Use of Site

You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. 'Deep-linking', 'embedding' or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.

Disclaimer of Warranty

The contents of this site are provided "as is" without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement.

The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called "Providers", assume no responsibility for errors or omissions in these contents.

The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility.

Medical Information or Advice

Essentially Natural does not provide or offer any medical advice or diagnoses. The content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on the Essentially Natural website.
You should always consult with your physician or Health-Care Professional prior to changing any new supplement or using any health-related information. Always remember to contact your health-care professional if you suspect that you have a medical condition. Information and statements on this site are for informative purposes only, and are not intended to diagnose, treat, or prevent any disease or health condition.

The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

Our Rights

We reserve the right to:

1. Modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
2. Change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
3. We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

Privacy Policy

We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.

All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other that which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.

The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site.

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail. 

By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.

Third Party Links

In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

Product Availability

Lead time is dependent on stock availability. Should we have stock available, orders will be dispatched the same day (Monday to Friday) provided payment is validated/received before 1300 hours.

Should the product not be in stock please allow 10 working days plus freight transit time. This will allow for manufacturing and delivery to our warehouse.

Every effort is made to effect shipment of your order timeously however unforeseen circumstances may cause delays. Should we be faced with such an occurrence Essentially Natural will contact you via email and provide a revised shipping schedule.

We sell the goods to you on the following basis:

  • we will bear the cost and we will choose the way of packaging and the goods unless agreed otherwise;
  • we will do our best to dispatch the goods as soon as possible after you have placed an order, 
  • risks related to the goods pass to you on delivery;
  • ownership in the goods passes to you on payment of the fees in full; and
  • you have the same rights against us as we have against our suppliers in terms of any warranty attached to the goods or imposed by law

Delivery Policy

When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website.

Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has left our premises.

Undeliverable Packages

Occasionally packages are returned to us undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment.

Order Processing

Order processing will not begin until we receive a confirmed order and full payment. the minimum value required to process an order here is R99.00

 Return and Refunds Policy

  • The provision of goods and services by Essentially Natural is subject to availability. In cases of unavailability, Essentially Natural will contact you with options.
  • All orders are dispatched via the Post Office or courier service. A delivery being delayed is not grounds for return or refund.
  • You accept that in order for us to prove delivery of an order, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery.
  • An order can be cancelled if payment has not been made yet for the order by the customer. Once payment has been made by the customer for an order, the order can only be cancelled before the order has been dispatched by Essentially Natural. Orders that are cancelled through no fault of Essentially Natural will incur a 10% handling fee.
  • If a product is not what you ordered or damaged or broken when you receive it, kindly inform Essentially Natural within one working day of receiving it. We will then make arrangements for a replacement product to be sent to you on our account or to refund you in full for the damaged or broken product, whichever you prefer.

Full Money-Back Guarantee

  • We offer a full money-back guarantee if you are not entirely satisfied with your purchase. Simply contact us within 7 days of receipt to arrange for the product/s to be collected.

Disclosure of Outlet Country at Time of Payment

South Africa

Payment Options and Pricing 

All transactions will be processed in South African Rands (ZAR). 

Essentially Natural endeavours to offer you competitive prices on current products; your total order price will include the price of the purchase plus any applicable sales tax and shipping charges (on the day of shipping). 

Essentially Natural reserves the right to change pricing at any time without prior notice.

EFT (Electronic Fund Transfer)

One of the most widely used ways of sending money online. Once you have added enough items to your shopping cart, proceed to “Checkout” and follow the order processing instructions. Select the option to pay via EFT. You will then have to load Essentially Natural as a beneficiary on your internet banking and use the unique order number in the reference line for your payment. This should ensure speedy processing and delivery of your selected products. 

Banking Details

Bank : FNB (First National Bank)

Branch No. :  Rivonia (250355)

Account Name : The Essentially Natural Domain

Account No. :  62492496768

Account Type : Business Cheque

Virtual Card Services Security Policy

  1. Virtual Card Services process all credit card transactions. All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted. The company registration documents and the site's registered domain name are checked and verified by Thawte, ensuring the cardholder and merchant that nobody can impersonate VCS to obtain confidential information.
  2. Virtual Card Services is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Virtual Card Services Internet servers are protected by firewalls and intrusion detection systems.
  3. The Merchant does not have access to credit details.
  4. Virtual Card Services continually reviews and enhances its security in line with technological changes.

PayFast

PayFast processes credit, debit and cheque card payments as well as order payment by MasterPass, Bitcoin and MobiCred or InstantEFT. PayFast recognises the importance of protecting the personal information that you (“the User”) provide. Therefore, they have put together a policy that respects and addresses that. Please read PayFast's Privacy Policy herePayFast have a multitude of automated and manual checks in place to protect both buyers and sellers from fraudulent transactions. read more about PayFast's security, and fraud prevention here.

Cash Payments

Cash payment is not an accepted method of payment on this site. Please contact us prior to placing an order if none of the accepted payment methods are available to you so that we can see if we can assist you. Cash deposits incur a fee and we retain the right to cancel your order and refund any cash payments made without provision therefore.

Monitoring

We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).

Law

The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

Updating of Terms and Conditions

We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

Consent

I understand that all the designs and trademarks are registered to Essentially Natural and hereby accept the terms and conditions. I undertake not to copy/duplicate the trademarks and designs directly or indirectly in anyway and understand the legal implications thereof. Should I be found to be in violation of this agreement I understand that I will be held liable for all legal costs incurred by Essentially Natural for any civil action or any legal action deemed necessary against me.

Contact Details 

Essentially Natural (Online)

Office: 24 Protea Way, Proteaville, Durbanville, Cape Town, South Africa 7550

Phone:+27 60 957 7980,

Email: info@essentiallynatural.co.za

A copy of the ECT Act is available at http://www.polity.org.za/pol/acts/2002

For more information about how to order, special order requirements and other payment options, please contact our Support Team on (T) 060 957 7980 or email info@essentiallynatural.co.za