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To start the return process for your order, please enter your email address or phone number and the order number below.

HOW DO I REQUEST A RETURN?

Please simply enter your order number and email address in the fields above and click Start.
Follow the instructions and select the items you want to return.
You will get a confirmation email once the return request is approved.

 

WHAT ITEMS ARE RETURNABLE?

You can request the return of any item(s) within 30 days of your order date. The cost of return may apply. Please note that unless the return relates to a product fault or damage we can only accept returned items that are still in their original, unopened, unused condition.

ARE THERE ANY CHARGES FOR RETURN OF DAMAGED OR FAULTY ITEM(S)?

There are absoloutely no charges for return, exchange or replacement of items that were received damaged or that are demonstrably faulty. Please simply submit photos of the damaged item(s). We will contact you immediately to offer replacement, exchange or credit in order to rectify the issue as soon as possible.

 

CAN I RETURN PRODUCT(S) I MISTAKENLY ORDERED? WHAT ARE THE CHARGES?

Yes, you are welcome to return the item for credit or exchange within 30 days of the original order date. Please note that we can only accept returned items that are still in their original, unopened, unused condition.
Any original shipping charges are non-refundable
You are responsible for either the return of the item(s) or the charges of the return shipping which are deductable from the amount for credit or refund.

 

I WOULD PREFER A REFUND. HOW SOON WILL I RECEIVE IT?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund request. Refunds are processed on request and by the original method of payment. If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within 10 working days.

 

https://essentiallynatural.co.za/pages/returns-and-refunds